We value our customer's
feedback to help improve our
services.

Thank you for your interest and consideration in LG Energy Solution.
We really appreciate you choosing LG Energy Solution for your business partner.
To help us improve, we would like to ask you a few questions about your
experience so far. It'll only takes 5 minutes and your answers will help us make
our products and services even better for you.

A. Customer complaints*

1. Please feel free to share any unsatisfactory experiences you've had in the transaction process

    with LG Energy Solution.*

2. What steps are involved in the above-mentioned complaint within the transaction process?*

   (Can be duplicated)

* Transaction process : Step 1  →  Step 2  →  Step 3  →  Step 4

  • Step 1. Information collection : Product information acquisition / Quotation review / Contract

  • Step 2. Development : Product design / Development / Spec-in / Mass production approval

  • Step 3. Mass production : Order / Inspection / Input

  • Step 4. Aftersales service : Quality issue / Claim / Warranty / Customer Service

  • Other.

B. Product information*
Business Areas Division(Product family)
C. Customer information (Optional)

※ Please fill out the customer information and consent form, if you want to get a feedback.

Consent Form for Collection, Use, and Disclosure of Personal Information
1. Purposes of Collecting and Using Personal Information
A. LG Energy Solution collects and uses personal information to provide customized services to their customers.
B. LG Energy Solution collects and uses personal information to process customer’s various questions and requests by confirming their identification or to notify customers about services that have been improved or changed.
2. Personal Information Collected
A. The company collects the following types of personal information to respond to your inquiries and provide consultation.
B. The information below may be automatically generated or collected when you use the Service.
- Service usage records (access date and time)
3. Period for Holding and Using Personal Information
If you do not want our company to hold your personal information, you may request that we delete it at any time. The information below shall be kept for the specified period for the reasons listed.
Holding information according to our internal policies
- Retained items: Company name, Name, E-mail, Contact number
- Retention Reason: Checking the history of inquiries from the same company and person
- Retention period: 3 months from the date of processing the inquiry
4. You have the right to withhold consent. In case of refusal, LG Energy Solution’s service to the customer may be limited. LG Energy Solution will not use personal information for any purposes other than for the above reasons agreed to by the information holder.
Submit